Technical Support Specialist
3 days ago
The TEKsystems team is seeking a highly skilled Technical Support Specialist to assist with their return to office plan.
As a member of our team, you will play a critical role in ensuring the seamless transition of employees back to the office by providing top-notch technical support.
Estimated Salary: $50,000 - $65,000 per year
About the JobThis 12-month contract position offers an excellent opportunity for an entry-level tech support professional to gain valuable experience working with a large financial institution. The ideal candidate will possess strong problem-solving skills, a go-getter attitude, and excellent communication skills.
Job Responsibilities
- Providing phone support to internal employees
- Assisting with technical issues using ticketing tools such as ServiceNow
- Participating in training classes to learn internal processes and tools
About the Role
This is an exciting opportunity to join a dynamic team at a leading financial institution. As a Technical Support Specialist, you will be responsible for providing timely and effective technical support to employees, ensuring minimal disruption to their work. You will have the chance to develop your skills and expertise while working on a variety of technical issues.
Requirements
- Experience in phone support or help desk roles
- Tech support capabilities
- Familiarity with ticketing tools (preferably ServiceNow)
Interview Process
A 15-minute video interview with an account manager will be required for this position.
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