Technical Support Specialist for Enterprise Technology

1 day ago


Chandler, Arizona, United States TEKsystems Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at TEKsystems, a leading technology services provider. This is an exciting opportunity to work with a large financial institution in their return to office plan.

Salary: $55,000 - $65,000 per year

Job Description

This entry-level tech support role offers the chance to support 250,000 internal employees at an enterprise-sized company. Our client has recently moved to ServiceNow for their ticketing tool, which is a common industry standard.

The successful candidate will be part of a training class, where they will learn about the internal process and tools. This includes critical thinking, problem-solving, and strong communication skills.

Required Skills & Qualifications
  • Phone support experience (call center or help desk)
  • Tech support capabilities
  • Experience working with a ticketing tool for documentation (ServiceNow ideal)
Benefits

This is a 12-month contract, remote in Arizona. The team's go-getter attitude, friendly phone demeanor, and strong communication skills make this a great opportunity for those looking to advance in their tech support career.

Interview Information

A 15-minute video interview with an account manager will be conducted. Mitigating the anticipated influx of tech support calls is essential to ensuring employees can complete their work efficiently and effectively.



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