Lead Shift Manager

3 weeks ago


DuBois, Pennsylvania, United States Baskin Robbins Full time
Lead Shift Leader Job Description

As a Lead Shift Leader at Dunkin' Donuts, you will play a vital role in supporting the General Manager in developing a high-performing team that delivers exceptional guest experiences and drives profitable sales. Your responsibilities will include:

Key Responsibilities:
  • Team Development: Foster a positive team environment by providing coaching, feedback, and recognition, while addressing employee concerns and communicating effectively.
  • Recruitment and Training: Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
  • Performance Management: Hold team members accountable for their behavior and performance, addressing concerns promptly.
  • Guest Focus: Prioritize guest satisfaction by providing exceptional service and ensuring brand standards are executed.
  • Operations: Drive sales through effective execution of restaurant standards and marketing initiatives, while controlling labor costs, food costs, and cash.
  • Safety and Security: Ensure the safety and security of team members and guests through a focus on preventative maintenance and cleanliness.
  • Strategic Planning: Collaborate with the General Manager to assess the restaurant, develop action plans, and implement strategies to achieve goals.
Requirements:
  • Communication: Clearly express yourself verbally and in writing.
  • Experience: Restaurant, retail, or supervisory experience.
  • Guest Focus: Anticipate and understand guests' needs and exceed their expectations.
  • Problem Solving: Make good decisions based on analysis, experience, and judgment.
  • Team Building: Get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Benefits:
  • Competitive Pay: Receive a competitive weekly pay.
  • Paid Time Off: Enjoy paid time off.
  • Employee Meals: Enjoy employee meals.
  • Medical and Dental Insurance: Receive medical and dental insurance with company contribution (full-time employees).

As a Lead Shift Leader at Dunkin' Donuts, you will have the opportunity to work with a dynamic and award-winning franchise, where everyone works together to deliver exceptional guest experiences and drive profitable sales. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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