Contact Center Operations Site Manager

7 days ago


Marquand, Missouri, United States ISN Full time

ISN is seeking a highly skilled Operations Site Manager to oversee the operations of a large, high-volume government omni-channel contact center. This individual will ensure adequate staff is available at all times and will be responsible for managing the day-to-day operations of the site. Key responsibilities include:

  • Managing a team of contact center agents to ensure excellent customer service and high-quality performance.
  • Developing and implementing operational strategies to improve efficiency, productivity, and customer satisfaction.
  • Collaborating with other departments to ensure seamless integration and alignment with business objectives.
  • Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Staying up-to-date with industry trends and best practices to ensure the contact center remains competitive and compliant with regulatory requirements.

This is an exciting opportunity for a seasoned operations professional to join ISN's team and contribute to the success of our contact center operations.



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