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Assistant Manager

2 months ago

Marquand, Missouri, United States European Wax Center Full time

Job Summary:

We are seeking an experienced Assistant Manager to join our team at European Wax Center. As a key member of our management team, you will be responsible for ensuring exceptional customer experiences, driving sales growth, and leading a team of front desk associates.

Key Responsibilities:

  • Operational Management:
    • Work front desk shifts to ensure seamless customer service
    • Assist the center manager with scheduling and staffing to meet business needs
    • Enforce company policies and procedures to maintain a positive and productive work environment
    • Manage inventory and loss prevention to minimize losses and maximize profits
    • Ensure all areas of the center are clean, organized, and meet company standards
  • Sales Leadership:
    • Motivate and coach associates to achieve sales goals and targets
    • Implement promotional and visual marketing materials to drive sales and growth
  • Guest Relations:
    • Deliver exceptional customer experiences that exceed guest expectations
    • Build relationships with guests to increase loyalty and retention
    • Work with the center manager to resolve guest complaints and concerns
  • Talent Management:
    • Create an open and inclusive work environment that encourages associate feedback and ideas
    • Communicate effectively with the franchisee, district manager, center manager, and associates
    • Take ownership and accountability for creating a positive work environment that increases productivity and reduces turnover

Requirements:

  • Self-motivated and results-driven with a strong work ethic
  • Excellent written, verbal, and presentation skills
  • Ability to lead and inspire a team to achieve sales and customer service goals
  • Strong time management and organizational skills
  • Experience in sales, customer service, or a related industry