Guest Services Associate

1 week ago

Dallas, Texas, United States Live Nation Full time
About Live Nation

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our mission is to create unforgettable experiences for our fans and artists alike.

Job Summary

We are seeking a highly motivated and customer-focused Guest Services Associate to join our team at The Echo Lounge and Music Hall. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our VIP clients receive the highest level of service.

Key Responsibilities
  • Be present at every show to upsell available VIP inventory to concert patrons.
  • Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue.
  • Provide assistance for VIP clients regarding the timing of their arrival and concert times.
  • Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
  • Coordinate operations on night of shows with Ops Director, servers and security.
  • Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs.
  • Give constant observation of Opera Boxes and reserved stools to ensure guests are receiving highly personal service at all times.
  • Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
  • Maintain exemplary and professional grooming standards.
  • Required to occasionally work Special Events that are scheduled throughout the venue
Requirements
  • High School Diploma or equivalent
  • Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
  • Experience in selling to high-end, VIP clients
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
  • Ability to diffuse possibly volatile situations with tact and diplomacy
  • Must have a flexible schedule
  • Must be able to work in multi venues
What We Offer

At Live Nation, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed, and we offer a range of benefits and perks to support their well-being and success.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, where all employees feel valued and supported.

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