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Guest Services Associate

2 months ago

Dallas, Texas, United States Live Nation Full time
Job Summary:

Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. As a Guest Services Associate at The Echo Lounge and Music Hall, you will be part of a dynamic team that delivers exceptional experiences for our guests.

Key Responsibilities:
  • Upsell VIP inventory to concert patrons
  • Provide information and assistance to VIP clients regarding their experience within the venue
  • Coordinate operations on night of shows with Ops Director, servers, and security
  • Build strong relationships with Foundation Room members and VIP clients
  • Maintain a high level of customer service and ensure guests receive a personalized experience
Requirements:
  • High School Diploma or equivalent
  • Working knowledge of high-end restaurant operations, seating procedures, guest relations, and problem-solving
  • Experience in selling to high-end, VIP clients
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
  • Ability to diffuse potentially volatile situations with tact and diplomacy
Working Environment:

The working environment is fast-paced, often loud, and stressful. The position requires extended periods of prolonged standing and working on your feet. Must be able to lift or move up to 25 lbs using proper lifting techniques.

Equal Employment Opportunity:

Live Nation is committed to diversity and inclusion. We strive to create a workplace where everyone feels welcome and valued. We are an equal opportunity employer and welcome applications from people of all backgrounds.