Customer Support Professional

5 days ago


Batavia, Illinois, United States Mark Murphy - State Farm Agent Full time
About the Role

We are seeking a highly skilled Customer Support Professional to join our team as a State Farm Agent Team Member with Mark Murphy - State Farm Agent. This role involves generating exceptional client experiences that reinforce the growth of a successful insurance agency.

Key Responsibilities
  • Resolve customer inquiries and provide policy information in a timely and accurate manner.
  • Assist clients with policy changes and updates, ensuring seamless transactions.
  • Process insurance claims and follow up with clients to ensure satisfactory outcomes.
  • Maintain accurate records of customer interactions, demonstrating attention to detail.
Requirements
  • Strong communication and interpersonal skills to build trust with clients.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Previous customer service experience is preferred, but not required.
  • Bilingual Spanish speakers are a plus, but not essential for this role.
What We Offer
  • A competitive salary of $45,000 per year, commensurate with experience.
  • A comprehensive benefits package, including license reimbursement and 401(k) matching.
  • Opportunities for advancement and professional growth within the company.
  • Paid time off and training & development programs to enhance your skills.


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