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Regional Medspa Manager
2 months ago
Kalologie Medspa is seeking a highly skilled and experienced Clinic Manager to lead our team in delivering exceptional aesthetic and wellness treatments. As a key member of our leadership team, you will be responsible for overseeing daily operations, managing sales and customer service, and driving revenue growth.
Key Responsibilities:
- Operational Excellence: Ensure seamless day-to-day operations, adhering to company standards, policies, and procedures.
- Revenue Growth: Achieve and surpass monthly revenue targets set by the Executive Leadership Team.
- Performance Monitoring: Track and analyze clinic performance metrics, including revenue, profit margins, practitioner sales, discounts, budgets, and client acquisition/retention.
- Team Development: Recruit, retain, and nurture a high-performing team, providing regular one-on-one meetings and targeted training.
- Leadership Presence: Lead by example, enhance employee skills, and foster client loyalty and brand awareness through exceptional customer service.
- Client Feedback Management: Monitor, address, and report on client feedback, ensuring effective communication with management and staff.
- Professional Collaboration: Collaborate with colleagues and management while maintaining confidentiality regarding clients, employees, and company matters.
- System Improvement: Identify and implement improvements to systems, policies, and procedures to boost efficiency and service quality.
Requirements:
- Education: High School diploma required; Bachelor's degree preferred.
- Experience: Minimum of 5 years of relevant experience, ideally within retail, hospitality, or the spa industry. At least 3 years of experience in managing teams to achieve high performance.
- Leadership Skills: Proven ability to lead, coach, and develop employees to meet and exceed goals.
- Flexibility: Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- Problem-Solving: Demonstrated ability to learn quickly, anticipate challenges, and develop effective solutions.
- Organizational Skills: Highly organized with the ability to manage multiple tasks simultaneously, maintain focus, and adapt to changing situations.
- Communication: Excellent written, verbal, and active listening skills with the ability to communicate effectively across all levels of the organization.
- Technical Proficiency: Proficient with computers and phone systems, including Microsoft Office (Word, Excel, Outlook), and capable of quickly learning new technologies.