Program Director

4 days ago


Waterville, Maine, United States Mid-Maine Homeless Shelter and Services Full time
Job Summary

The Program Manager is responsible for overseeing the administration of homeless initiatives, including Case Management, Housing Navigation, and Prevention services. This role involves coordinating services with other shelters or agencies, maintaining records and statistics, and compiling information as required. The Program Manager ensures all programs adhere to federal, state, and local requirements, and utilizes quality data to improve service delivery.

Key Responsibilities
  • Supervise Case Management, Housing Navigation, and Prevention programs to ensure effective service delivery.
  • Facilitate weekly program-specific meetings to discuss progress and address challenges.
  • Hire and train program staff to ensure they have the necessary skills and knowledge to provide high-quality services.
  • Represent the agency at regional meetings and events, providing educational presentations to the community as needed.
  • Provide case management services to a small caseload of clients, ensuring their needs are met and they receive the necessary support.
  • Review and maintain records and statistics using the Homeless Management Information System (HMIS) to comply with funding sources and program requirements.
  • Complete and submit all reports and requests required to receive state and federal funding.
  • Connect with clients to make them feel welcomed, safe, and respected, providing a positive and supportive environment.
  • Ensure staff have completed the intake process and care plans with all clients within three working days.
  • Supervise the use of Charity Tracker to ensure documentation is completed within 3 days of services being provided.
  • Prepare, track, and submit Prior Authorizations and Continuing Stay Resolutions to Maine Care through the KEPRO system.
  • Prepare Haynes Fund report monthly for the City of Waterville.
  • Assist CPO with monitoring program effectiveness, including quality assurance, data accuracy, and service delivery.
  • Organize and facilitate billing submission to Creative Energies.
  • Organize and schedule intakes and case assignments for program staff.
Additional Responsibilities
  • Research and stay up-to-date on program and community resources to provide referrals to guests when unmet needs are identified.
  • Act as shelter spokesperson, representing the shelter at public events and speaking engagements when requested.
  • Attend staff meetings and come prepared to actively participate.
  • Exhibit a positive professional attitude with residents, co-workers, clients, partners, and within the community.

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