Library Customer Service Representative

2 weeks ago


Glendale, Arizona, United States City of Glendale Arizona Full time

Position Overview:
The Public Library Service Associate is responsible for executing a range of technical and administrative customer service tasks at the circulation desk. This role involves essential functions such as managing the circulation of library materials, processing fines, and providing assistance to patrons both in-person and via telephone.

Key Responsibilities:
1. Handle circulation processes, including checking in and out library items.
2. Collect and process fines and fees related to library services.
3. Assist library patrons with inquiries and provide guidance on library resources.
4. Maintain accurate records of transactions and patron interactions.
5. Support the overall operations of the library by ensuring a welcoming environment for all visitors.

Qualifications:
Ideal candidates will possess strong customer service skills, a commitment to community engagement, and the ability to work effectively in a team-oriented environment. Proficiency in computer systems and library software is preferred. This position plays a vital role in enhancing the library experience for all users, contributing to the mission of the City of Glendale Arizona.

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