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Customer Service Representative

2 months ago

Glendale, Arizona, United States R1 RCM Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at R1 RCM Inc. in the Emergency Department. As a key member of our patient registration team, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Collect and accurately input patient and insurance information into our computer systems
  • Work effectively in a fast-paced environment, often on your feet, to assist patients with their registration
  • Build rapport with patients and provide exceptional customer service, even in high-stress situations
  • Collaborate with clinicians to ensure accurate and timely registration
  • Stay up-to-date on all vaccinations, including COVID-19 and annual flu shot, and pass a background check prior to hire
What We Offer

As a Customer Service Representative at R1 RCM Inc., you will have the opportunity to work in a dynamic and supportive team environment. We offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A commitment to promoting diversity, equity, and inclusion
  • A workplace free of harassment and discrimination
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer skills and typing ability