Customer Service Advocate

3 weeks ago


Gloucester, Massachusetts, United States GoNetspeed Full time
Job Summary

The Customer Service Representative will serve as the primary point of contact for new and existing customers, delivering exceptional customer care experiences. Key responsibilities include developing and nurturing strong customer relationships, supporting customers with service orders and billing analysis, and offering creative resolutions to meet client needs.

Key Responsibilities
  • Provide customer service for all customers.
  • Utilize strong telecommunications skills to balance multiple, complex, and time-sensitive duties.
  • Cultivate experience in dealing with challenging interpersonal situations and create positive change.
  • Maintain strong face-to-face, written, and verbal communications skills.
Requirements

To be successful in this role, you must have two years of experience in direct or related industry, an associate degree in business or a combination of education and experience. Proficiency in interacting with complex database and management systems is also required.

Benefits

This role offers a competitive salary of $55,000 - $65,000 per year, depending on location, along with a comprehensive benefits package, including 401(k), dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid time off, referral program, and vision insurance. GoNetspeed is an equal opportunity employer committed to providing unparalleled customer service.



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