Event Experience Coordinator

3 weeks ago


Bozeman, Montana, United States Montana State Unviersity Full time
Job Title: Guest Experience Coordinator

Montana State University is seeking a highly skilled Guest Experience Coordinator to join our Sports Facilities team. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our guests and clients.

Key Responsibilities:
  • Manage the Guest Services Team and their related activities, focusing on maintaining and supervising a crew of up to 75 temporary team members.
  • Assist the Event Manager in making the front of house guest experience a success, promoting a "customer first" agenda and ensuring staff is trained to provide excellent service to clients and guests.
  • Oversee and manage the activities of the front of house, including event labor, staffing, and payroll duties.
  • Collaborate with the Accounting Analyst on payments and communicate event details to staff and conduct event briefings day of event.
  • Manage guest services labor tracking and submit all guest services staffing for billing, as well as maintain compliance with purchasing guidelines and departmental policies.
  • Support the event manager to ensure all front of house activities are aligned to successfully execute events, from pre-event to post-event.
Requirements:
  • Proficient at communicating with clients and guests to ensure their needs are met and the event goes smoothly.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Excellent customer service and problem-solving skills.
  • Ability to work independently and as part of a team.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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