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Requirements Coordinator

2 months ago

Hopkinsville, Kentucky, United States Calibre Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Requirements Coordinator to join our team at Calibre Inc. As a key member of our front office team, you will be responsible for providing exceptional customer service to patients and visitors, while ensuring the smooth operation of our office.

Key Responsibilities
  • Customer Service:
    • Welcome patients and visitors in a professional and courteous manner.
    • Answer and refer inquiries in a timely and accurate manner.
  • Telephone Services:
    • Answer and process calls in a prompt and efficient manner.
    • Take and distribute incoming messages in a timely manner.
    • Route calls to the appropriate staff member.
  • Clerical Services:
    • Register patients and update their demographic and insurance information.
    • Schedule appointments and manage the appointment book.
    • Facilitate requests for medical and administrative needs.
    • Scan and upload patient paper documents.
    • Sort and distribute incoming mail in electronic or paper format.
  • Financial Services:
    • Obtain insurance information and approval for all services.
    • Collect co-pays, deductibles, and outstanding balances.
    • Balance and track the cash box.
    • Verify the total amount collected against the receipt sheet daily.
  • Environmental Services:
    • Maintain the front office and lobby areas to ensure cleanliness and order.
    • Contribute to the overall cleanliness and appearance of your personal workspace and department.
    • Monitor office supply levels and request replenishment as needed.
    • Monitor office equipment and request maintenance as needed.
    Requirements
    • Education: High school education or equivalent.
    • Experience: Previous experience in a medical practice is preferred.
    • Licenses/Certifications: None required.
    Skills
    • Excellent communication and interpersonal skills.
    • Basic knowledge of medical terminology.
    • Proficiency in word processing and computer skills.
    • Strong customer service skills.
    • Ability to multitask and manage time effectively.
    • Organizational and attention to detail skills.
    • Professionalism and positive attitude.
    • Quality focus and adaptability.