Bakery Operations Leader

2 weeks ago

Lakeland, Florida, United States Nothing Bundt Cakes Full time

Guest Experience Focus: Prioritizes the satisfaction of customers, exemplifies exceptional guest interaction, and cultivates a supportive workplace atmosphere.

Talent Acquisition and Development: Responsible for recruiting and selecting skilled individuals, ensuring clear communication of performance expectations, and providing comprehensive training to empower team members to excel in their roles.

Team Engagement: Regularly interacts with team members to understand their workload and progress, addressing challenges and making necessary adjustments.

Coaching and Performance Management: Offers ongoing guidance and feedback to enhance team development and manage performance; conducts performance reviews and addresses any issues promptly.

Assistant Manager Role Definition: Clearly outlines the responsibilities of the Assistant Manager to support the leadership of the bakery team and operations.

Leadership Development: Identifies potential leaders and cross-trains team members to build individual skills and ensure adequate coverage in the bakery.

Hands-On Leadership: Maintains practical knowledge of all bakery positions and steps in to perform various tasks as needed.

Team Support: Goes the extra mile to nurture and develop the team while ensuring an outstanding guest experience.

Team and Guest Prioritization: Places the interests of the team and guests above personal gain.

Leading by Example: Demonstrates humility and empathy towards others.

Commitment to Excellence: Exhibits a strong drive, dedication to quality, and a passion for success.

Ownership of Responsibilities: Takes full accountability for responsibilities, with no excuses for controllable issues.

Urgency and Judgment: Operates with a sense of urgency, applies sound judgment, and seeks feedback for performance improvement.

Financial Acumen: Understands basic retail mathematics and profit and loss principles, including the key factors that influence sales and profitability.

Data Analysis: Capable of interpreting and analyzing business and financial data, identifying strengths and areas for improvement, and formulating action plans.

Guest-Centric Leadership: Leads with a strong focus on guest satisfaction and possesses excellent interpersonal skills to engage, empower, and motivate the team while communicating effectively.

Delegation and Communication: Excels in assigning tasks, setting clear expectations, and managing team performance.

Organizational Skills: Highly organized and resourceful, adept at balancing multiple priorities with strong follow-up capabilities.

Problem-Solving Skills: Demonstrates the ability to accurately assess situations, identify issues, develop solutions, and take appropriate actions.

Learning Agility: Shows a strong desire to learn and grow professionally.

Educational Background: High school diploma or GED; additional education is advantageous.

Leadership Experience: 1-3 years of experience in managing teams, business operations, and guest experiences in retail, hospitality, or foodservice sectors.

Team Development Success: Proven track record in hiring and developing teams, fostering a superior service environment, and achieving financial goals.

Operational Management: Experience in setting productivity targets, managing inventory levels, and overseeing team schedules while controlling costs.

Food Safety Certification: Must possess or be required to obtain foodservice safety training certification within a specified timeframe.

Technical Proficiency: Basic knowledge of Microsoft Word, Excel, and Outlook, with a willingness to learn new technologies.

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