Service Manager

1 week ago


Creedmoor, North Carolina, United States Air Clean Systems Full time
Job Description

We are seeking a highly skilled Service Lead to join our team at Air Clean Systems.

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.

This position will be based at our Creedmoor, NC headquarters and may require up to 50% travel.

About the Role:

The Service Lead will manage a team of service technicians and assistants, overseeing all aspects of service including scheduling visits, maintaining telephone coverage, and monitoring performance.

The ideal candidate will have excellent verbal and interpersonal skills, with strong communication and problem-solving abilities.

Key Responsibilities:

  • Manage team of service technicians and assistants
  • Resolve external customer-generated technical service and repair issues
  • Create service documents and maintain customer files
  • Issue and track customer RMA's through the ERP system
  • Assist in achieving high-level customer feedback and quality standards
  • Maintain accurate inventories of equipment and spare parts
  • Perform service work on customer-owned equipment at off-site locations
  • Closed out service requests within 30 days
  • Ensure warranty issues receive urgent attention

Requirements:

  • Associates Degree or equivalent
  • 2+ years of service experience in a technical environment
  • 1+ years of management experience
  • Strong computer proficiency, including MS Office Suite and CRM/ERP systems
  • Excellent customer service and satisfaction skills


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