Funeral Service Coordinator
1 week ago
We are a supportive organization dedicated to providing solace, meaning, and hope in the midst of loss. Our mission is centered around a deep understanding of grief, recognizing its unique and complex nature. We strive to offer compassionate and personalized support, acknowledging that grief is not a problem to be solved but a natural part of the human experience.
Our role at Everstory Partners involves being a steady presence, a source of comfort, and guidance for those navigating loss. We partner with local organizations to provide care and support, celebrating the life and legacy of loved ones who have passed.
The Impact You Will Make
In this multifaceted Administrator role, you will create a customer-focused environment through interactions, answering phones, scheduling appointments, helping onboard team members, and assisting the leadership team. Key responsibilities include:
- Processing contracts and ensuring their validity before entry.
- Handling banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits. This may involve trips to the bank for actual cash deposits.
- Daily processing of IOAs (Interment Order and Authorization) following company standards and policies.
- Selling pre-need business by meeting with customers and families, explaining Everstory products, and offering exceptional service and options.
- Entering and tracking sales using Everstory CRM.
- Maintaining files and records, updating customer files, and scanning documents as required.
- Coordinating onboarding responsibilities as needed.
- Ensuring bills are paid promptly, processing purchases, and handling invoices through the current system.
- Collections of past and present balance amounts due for delinquent location customer contracts.
- Providing deeds and certificates to Sales Management weekly, logging, and processing according to location or state guidelines.
- Managing work orders for Park Services and ordering memorials when Paid In Full.
- Participating in daily meetings between Administration, Maintenance, and Sales Department.
- Reporting may include Trust, state-required, and month-end processing.
Requirements and Qualifications
- Strong multi-line phone skills.
- Filing skills, typing 40 words per minute with minimal errors, and data entry skills.
- Basic math and computer skills, including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.
- Able to maintain confidentiality and adhere to all company policies.
- Excellent customer service and interpersonal skills.
- Proficient organizational skills, multitasking efficiently, and working independently or as part of a team.
- Able to complete tasks efficiently, meet deadlines, and possess a valid driver's license for some locations.
- High School equivalency required, with a minimum of one year's experience in administration or customer service.
Salary and Benefits
We estimate the annual salary for this position to be approximately $45,000, based on industry standards and market conditions. As an Everstory Partners employee, you will enjoy a competitive benefits package, including Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities, and more.
Equal Opportunity Employer
We are committed to employing a diverse workforce, promoting equal opportunities for all qualified applicants without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity, or expression. Our goal is to foster an inclusive work environment where everyone feels valued and respected.
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