Service Lead Specialist
1 week ago
Air Clean Systems is seeking a skilled Service Lead to join our team. As a key member of our service operations, you will be responsible for managing a team of service technicians and ensuring exceptional customer satisfaction.
About the Role
This full-time position offers a competitive salary of $65,000 - $80,000 per year, based on experience, plus benefits, including health insurance, dental insurance, vision insurance, short-term disability, Teladoc, and life insurance. The company also offers a 401(k) plan with employer contribution and paid time off (PTO) plus paid holidays.
Key Responsibilities
- Manage a team of service technicians and service assistants
- Resolve external customer-generated technical service and repair issues related to customer equipment
- Create service documents and maintain accurate records
- Ensure timely closure of service requests and warranty issues
Requirements
- Associate's degree from an accredited college or university or equivalent
- 2+ years of service experience in a technical service environment
- 1+ years of management experience
- Strong verbal, interpersonal, and oral communication skills
Travel and Work Environment
- Travel up to 50% of working hours may be required
- While performing duties, the employee may be exposed to moving mechanical parts and various electrical components in a combination of office and warehouse environments.
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