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Systems Engineer I
2 months ago
We are seeking a highly skilled Systems Engineer I to join our team at Konica Minolta Business Solutions, U.S.A., Inc. This is an exciting opportunity for a motivated and experienced professional to work in a fast-paced dynamic environment, providing expertise and support for systems implementation, administration, and maintenance.
Key Responsibilities- Provide working knowledge of subject matter pertaining to one or more technology pillars, including cloud technology, networking, messaging and unified communications, servers, cybersecurity, identity access, and endpoint manager deployment and maintenance.
- Act as escalation resource for Systems Administrators and provide quality service and support to our valued clients, including analysis, consultation, design, and implementation.
- Follow internal process for handling requests, updating clients, and other administrative tasks, and update client "Guidebooks" documentation to ensure up-to-date information.
- Provide onsite customer support as required and communicate effectively with clients and internal team members, collaborating with peers to ensure timely resolution is achieved.
- Ability to coordinate, work with, and gain the trust of business stakeholders and technical resources, and work under pressure in time-critical situations.
- Demonstrate creative thinking and strong problem-solving instinct, listen and seek to fully understand client requests to exceed expectations of service, and actively participate in learning opportunities and complete assigned curriculum in a timely manner.
- Mentor All Covered System Administrators and System Engineers by providing answers and assistance with complex technologies, and complete projects and tasks as assigned by management.
- Implement client projects by drawing upon a variety of prior technical experience and achieve 2 – 3 technical certifications a year.
- High school or equivalent, bachelor's degree preferred.
- 3-5 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies.
- One or more of the following (or approved similar) certifications are required: AWS Cloud Practitioner / Sys Ops Administrator, Citrix Certified Associate – Virtualization (CCA-V), Microsoft Azure Fundamentals, Google Foundational, VMware VCTA, Cisco CCST, Fortinet NSE4, ComptTIA Network+, Certified Ethical Hacker (CEH).
- Perform work and solve problems independently and with limited supervision, handle technical issues and problems, and escalate appropriately to solve difficult challenges.
- Candidate possesses and demonstrates working knowledge of the following technologies: current Windows Desktop and server Operating Systems, Windows Active Directory/Azure (User Management/Administration/Group Policy), common desktop applications including Microsoft Office Suite, current Exchange Server/M365/Mail services, supporting firewalls, switches, and security functionality, common TCP/IP services including HTTP, FTP, DNS, and DHCP, current Cloud services and technologies including Virtualization, RDP, etc.
- Initiates knowledge publication and serves as a knowledge approver in their area of expertise.
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions.
Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list.
Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
