Country Club Host

4 days ago


Marlborough, Massachusetts, United States Marlborough Country Club Full time

Job Summary: As a Country Club Host at Marlborough Country Club, you will be responsible for providing exceptional service to members and guests in all front office-related areas. This role requires a high level of professionalism, courtesy, and efficiency in maintaining high standards of service and hospitality.

Key Responsibilities:

  • Reservation Management: Make reservations for members and guests, assign tables, and comply with special requests whenever possible.
  • Reservation Monitoring: Monitor reservations to ensure seamless execution of events and activities.
  • Dining Room Knowledge: Familiarize yourself with Dining Room locations and types of dining available for each day.
  • Sales and Promotions: Utilize suggestive selling techniques to promote upcoming events and services offered by the club.
  • Front Desk Management: Manage the reservation system, process mail, packages, and messages as needed.
  • Communication: Employ proper telephone etiquette and communicate effectively with members, guests, and staff.
  • Club Activities: Stay informed about daily activities and meetings taking place in the club.
  • Pre-Meal Meetings: Attend pre-meal meetings to ensure a smooth and efficient service.
  • Maintenance Coordination: Coordinate maintenance work with the Maintenance department as needed.
  • Incident Reporting: Report unusual occurrences or requests to the General Manager.
  • Safety and Emergency Procedures: Familiarize yourself with all safety and emergency procedures and accident prevention policies.
  • Front Desk Maintenance: Maintain the cleanliness and neatness of the front desk and lobby areas.
  • Additional Tasks: Perform other tasks assigned by the Restaurant Manager.


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