Customer Experience Associate

1 week ago


Pembroke Pines, Florida, United States Menchie's Frozen Yogurt Full time
About Menchie's Frozen Yogurt

We are a fun and dynamic team at Menchie's Frozen Yogurt, dedicated to providing an exceptional customer experience. As a Customer Experience Associate, you will play a vital role in upholding our high standards of guest care, product quality, and store environment.

Salary and Benefits

The estimated salary for this position is $12-$15 per hour, depending on location and experience. In addition to competitive pay, we offer benefits including opportunities for professional growth, flexible scheduling, and a positive work environment.

Job Description

Your primary responsibilities as a Customer Experience Associate will include:

  • Embodying the Culture of Menchie's: Uphold our vision, mission, values, and deliver the Menchie's Experience (3Ps) to every guest.
  • Providing Exceptional Guest Care: Deliver the 5Gs of guest care with all guests, being respectful and courteous at all times.
  • Sharing Product Knowledge: Inform guests about new promotional items and share product knowledge to enhance their experience.
  • Maintaining Store Environment: Ensure a clean store and follow all sanitation procedures to maintain a safe and healthy environment.
  • Lifting Up to 40lbs: Perform tasks that require lifting up to 40lbs, standing for long periods, and repetitive motion.
Requirements and Qualifications

To be successful in this role, you must possess excellent communication skills, a strong commitment to customer service, and the ability to work efficiently in a fast-paced environment. You should also be able to lift up to 40lbs and stand for long periods.

Additional Information

Please note that this is a part-time position, and you will be required to clock in on time and follow proper cash handling policies and procedures. We value a positive and respectful attitude, so please ensure you have a clean uniform, adhere to dress code, and follow proper hygienic standards.



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