Emergency Response Specialist

6 days ago


Raleigh, North Carolina, United States WakeMed Full time

Job Summary:

The Mobile Dispatcher plays a critical role in coordinating emergent and non-emergent patient transportation requests to and from medical centers. This position requires strong communication and problem-solving skills to ensure seamless transportation services.

Key Responsibilities:

  • Coordinate transportation requests, including rotor-wing and ground ALS/BLS/WC/Neonatal-Pediatric and Critical Care transports
  • Process triage, dispatch, and coordination of patient transportation
  • Respond to requests for transport, collect demographic data, and determine the appropriate transport unit or agency
  • Maintain the transport database using real-time data entry and provide transport crews with necessary information
  • Obtain vehicle position reports and follow aircraft landings and emergency action plans as needed

Requirements:

  • 1 year of experience in telecommunications, data entry, and dispatch, with a focus on critical care transport
  • 1 year of experience in dispatch, flight operations preferred
  • High School Diploma or Equivalent required; Associate's Degree in a related field preferred
  • Emergency Medical Technician-Basic (EMT-B) certification preferred; NAACS Certified Flight Coordinator certification preferred

Work Schedule:

Tracked nights, with weekend requirements as needed



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