Emergency Response Specialist
2 months ago
Position: Emergency Response Specialist
SpangleR Restoration is a locally owned and independently operated full-service restoration and mitigation firm. We are seeking an Emergency Response Specialist (Fire Chaser) to serve our Raleigh market. This position entails immediate response to emergency leads and effectively marketing our services to impacted homeowners and commercial entities.
Key Responsibilities:
· Respond promptly to emergency situations as they occur:
- Assess the scene and determine required services.
- Engage with key decision-makers.
- Present company services as needed.
- Secure agreements for emergency services.
- Assist clients with urgent and immediate needs.
- Coordinate board-up services with our ERS/MIT department.
· Manage all emergency services during the initial 72 hours or as required.
· Collaborate closely with the sales and project management teams to ensure a seamless transition of clients to the production department, while remaining involved until a level of trust and comfort is established.
· Maintain emergency monitoring tools and other lead generation initiatives.
· Promote company services and cultivate relationships with risk managers, property managers, and other potential business channels.
· Build connections with local fire departments and participate in community events.
Qualifications:
· Education: College degree or 2-year AS degree preferred.
· Experience: 3-5 years in sales, insurance restoration, or as a first responder preferred.
· Highly self-motivated and driven.
· Strong critical thinking and problem-solving abilities.
· Empathetic and customer-focused.
Must adhere to all company policies and procedures, including those related to safety, attendance, and conduct as outlined in the Employee Handbook.
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