Winery Tasting Room Operations Manager

24 hours ago

Salem, Oregon, United States McMenamins Full time
Job Title: Winery Tasting Room Assistant Manager

Job Summary:

The Winery Tasting Room Assistant Manager is a key member of the McMenamins team, responsible for assisting the Winery Tasting Room Manager in the day-to-day operations of the tasting room, wine club, and wine club events. This role requires excellent customer service skills, wine knowledge, and the ability to work well independently and as part of a team.

Key Responsibilities:
  • Assist the Winery Tasting Room Manager in supervising tasting room staff and completing administrative duties.
  • Provide exceptional customer service to customers in the tasting room and via phone and email.
  • Assist with wine club events and promotions, including building new and retaining existing club members.
  • Work with the tasting room staff to promote sales and assist with staff training, labor monitoring, and employee evaluations.
  • Give tours of the winery and provide wine knowledge to customers.
Requirements:
  • Previous winery or tasting room experience preferred.
  • Wine knowledge required, with winery production and/or winery sales software experience preferred.
  • Computer skills in Word, Excel, Publisher, and Outlook required.
  • Excellent organizational and prioritizing skills, with the ability to work well independently and as part of a team.
  • Ability to work quickly and efficiently under a deadline, with a flexible schedule including days, evenings, weekends, and holidays.
Essential Job Functions:
  • Provide an excellent experience for customers in the winery and effectively manage all duties associated with the daily operations of the tasting room.
  • Safely practice heavy lifting and carrying with the help of another person, if necessary, with frequent heavy lifting up to 60lbs.
  • Ability to be on feet for long periods of time, including frequent stair climbing, and work outdoors in all weather conditions.
  • Repetitive movements including bending, pushing, pulling, twisting, and stooping, with repetitive use of hands including fine hand manipulation while working on a computer keyboard.

McMenamins is an equal opportunity employer and welcomes applications from diverse candidates.

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