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Customer Service Ambassador
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We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at David Church - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Client Engagement: Develop and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
- Insurance Expertise: Share knowledge and expertise with clients, helping them make informed decisions about their insurance needs.
- Policy Administration: Process policy changes, updates, and requests in a timely and efficient manner.
- Team Collaboration: Work closely with our agency team to ensure seamless customer experiences and achieve business objectives.
- Technical Skills: Utilize our agency management systems and software to accurately record client interactions, update policy information, and generate reports.
- Education: High school diploma or equivalent; additional education or certifications in insurance or customer service are a plus.
- Experience: Previous experience working in a State Farm agency is highly valued.
- Language Skills: Fluency in Spanish (verbal and written) is an asset for serving our Spanish-speaking clients.
- Interpersonal Skills: Excellent communication and interpersonal skills to connect with clients, colleagues, and insurance underwriters.
- Problem-Solving: Strong problem-solving skills to think critically and find solutions efficiently.
- Attention to Detail: High attention to detail to ensure accuracy and organization in multiple tasks.
- Technical Skills: Proficiency in Microsoft Office and experience with insurance agency management systems.
- Insurance Licenses: Must possess or be willing to obtain the required insurance licenses and certifications.
We offer a competitive compensation package, comprehensive training, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
