Front Desk Coordinator

2 days ago


Highland Park, Illinois, United States National Vision Full time

Job Summary

We are seeking a highly skilled and organized Front Desk Receptionist to join our team at National Vision. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and performing various administrative tasks.

Key Responsibilities

  • Provide high-quality customer service while adhering to all safety protocols.
  • Ensure a seamless customer experience by managing the flow of customers through the store.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Process and understand managed care plans, obtaining necessary documentation from insurance companies.
  • Offer customers accurate and helpful information.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • Maintain patient records, filing daily and retrieving files for the next day's appointments.
  • Monitor order status and notify customers of delays or arrivals.
  • Keep the reception area tidy and well-stocked with necessary materials.
  • Receive, sort, and distribute daily mail and deliveries, managing office supplies inventory.
  • Participate in regular mandatory communication meetings.

Requirements

To be successful in this role, you will need:

  • Fluency in reading and speaking both English and Spanish.
  • Experience as a Receptionist, Front Office Representative, or similar role (preferred but not required).
  • 0-2 years of related experience or training (preferred).
  • Experience handling multiple phone lines (preferred).
  • Strong customer service and organizational skills.


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