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Store Operations Supervisor
2 months ago
Position: Store Lead
Location: Columbus, Ohio
Overview:
The Store Lead plays a pivotal role in assisting the Store Leadership Team by managing cash operations, executing opening and closing protocols, and serving as the Leader on Duty (LOD). This position embodies the brand's values, engages with customers, upholds store standards, and promotes teamwork and employee growth.
Key Responsibilities:
- Facilitate talent development through associate training, including real-time coaching.
- Collaborate with the Store Manager to address performance issues among team members.
- Engage in all company training and development programs.
- Encourage a positive workplace atmosphere and provide timely, constructive feedback.
- Evaluate performance regularly and during annual reviews.
- Inspire associates to foster brand loyalty and create a welcoming store environment for customers.
- Exemplify and promote outstanding customer service practices on the sales floor while maintaining brand integrity.
- Represent the company positively and professionally.
- Assist management in optimizing productivity through operational knowledge and customer service.
- Participate in the Leader on Duty (LOD) program to enhance customer shopping experiences and drive store profitability.
- Oversee weekly payroll processing.
- Adjust schedules according to business needs.
- Maintain an organized and efficient stockroom, adhering to established policies.
- Ensure compliance with Environment (CRE) Standards and Safety regulations.
Qualifications:
- High school diploma or equivalent.
- 1-3 years of retail experience.
- Must be at least 18 years old.
Skills and Attributes:
- Exceptional customer engagement skills.
- Detail-oriented with strong prioritization abilities.
- Team-oriented mindset.
- Capable of providing and receiving performance feedback.
- Commitment to self-improvement.
- Effective communication skills.
- Adaptable to changing priorities.
- Strong time management, planning, and organizational skills.
- Proficient in Microsoft Office applications.
- Able to learn and adapt to internal systems.
- Flexible availability, including weekends, to meet business requirements.
- Physical capability to navigate the sales floor and stockroom, including lifting up to 50 lbs.