Senior Salesforce Administrator/Analyst

2 weeks ago


Virginia Beach, Virginia, United States LanceSoft Full time

DESCRIPCIÓN DEL TRABAJO

Posición:
Senior Salesforce Administrator/Analyst

Modalidad:
Contrato a largo plazo

Ubicación:
Remoto

Resumen:

El candidato desempeñará el papel de Senior Salesforce Administrator/Analyst en un equipo altamente competente y dinámico de ingenieros, administradores y especialistas en calidad de Salesforce, utilizando métodos ágiles para facilitar las actividades del equipo.

Como Senior Salesforce Administrator/Analyst, el candidato colaborará con el equipo de producto para identificar y resolver problemas y obstáculos, facilitando ceremonias del equipo y la gestión del backlog.

El candidato también trabajará con los usuarios finales para brindar soporte y resolver consultas, facilitando la incorporación y capacitación de nuevos grupos de usuarios, así como sesiones de UAT a través de múltiples equipos.

Se espera que el candidato tenga experiencia tanto como Administrador de Salesforce (Sales y/o Service Cloud) como analista de negocios, trabajando con usuarios para satisfacer necesidades empresariales mediante las capacidades del sistema.

Responsabilidades:
  • Clasificar, monitorear y resolver problemas e inquietudes de los usuarios finales, gestionando el flujo de casos de soporte para más de 1700 usuarios de Salesforce.
  • Dirigir reuniones diarias de Scrum del equipo, proporcionando métricas ágiles a la alta dirección que reflejen la productividad del equipo y la reducción del backlog.
  • Facilitar reuniones de retrospectiva al final de cada sprint, manteniendo un backlog de retrospectiva y asegurando que las acciones se completen.
  • Facilitar demostraciones funcionales y sesiones de UAT.
  • Fomentar dinámicas de equipo positivas y relaciones con el personal del cliente/equipo; remediar disfunciones para mantener equipos saludables y productivos.
  • Identificar y comprender rápidamente dependencias complejas del proyecto y, en colaboración con miembros del equipo multifuncional, resolver dependencias y bloqueos.
  • Monitorear la transparencia de la visión de lanzamiento.
  • Promover prácticas ágiles/scrum comúnmente aceptadas.
  • Promover la transparencia asegurando que todos los eventos de Scrum se realicen para facilitar oportunidades de inspección y adaptación.
  • Coordinar entre el equipo de Scrum y monitorear la adherencia a las prácticas de Scrum para todas las ceremonias de Scrum.
  • Mantener y reportar métricas de rendimiento del equipo.
  • Escalar cualquier impedimento o bloqueo.
  • Eliminar impedimentos para lograr el éxito mediante la gestión proactiva de dependencias externas, resolución de problemas de equipo de complejidad media a alta y desarrollo de nuevas soluciones o enfoques a desafíos continuos.
  • Ser responsable de crear y mantener los vehículos apropiados para la comunicación abierta dentro del equipo de scrum.
  • Crear y mantener sistemas que incluyan flujos de procesos comerciales y otros documentos requeridos.
  • En asociación con las partes interesadas de la unidad de negocio, impulsar la adopción por parte de los usuarios finales a través de diversas actividades de gestión del cambio y soporte al usuario.
  • Colaborar con las partes interesadas de la unidad de negocio para apoyar la adopción por parte de los usuarios finales mediante comunicación, planificación de gestión del cambio y capacitación.
  • Otras tareas según se asignen.
Habilidades Requeridas:
  • Título universitario y más de 3 años de experiencia en el ciclo de vida del desarrollo de aplicaciones, ingeniería de infraestructura y alojamiento de aplicaciones; y experiencia de más de 3 años como Scrum Master.
  • Más de 3 años de experiencia como Administrador de Salesforce en Sales Cloud y/o Service Cloud.
  • Excelentes habilidades de resolución de problemas y análisis.
  • Excelentes habilidades de comunicación escrita y verbal.
  • Certificación de Administrador de Salesforce preferida.
  • Experiencia como parte de un equipo ágil.
  • Experiencia en la utilización de Jira para gestionar el trabajo del equipo.
  • Capacidad para establecer una cultura basada en datos y un enfoque estructurado y disciplinado del proceso ágil.
  • Capacidad para gestionar las dependencias entre la capacidad del equipo, la priorización, la calidad del software y los plazos comprometidos.
  • Amplio conocimiento y certificación en metodología y marco ágil.
  • Experiencia demostrada supervisando equipos de proyectos multifuncionales, incluyendo liderazgo de equipos scrum ágiles en plataformas complejas e integradas preferido.
  • Fuertes habilidades de liderazgo y presentación con un firme sentido de responsabilidad y propiedad del ciclo de vida del proyecto de principio a fin.
Preferido, pero no requerido:
  • Certificación de Scrum Master (CSM) y/o Practitioner Ágil Certificado.


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