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Move In Coordinator at Kensington Senior Living
2 months ago
We are seeking a highly skilled and compassionate Move In Coordinator to join our team at Kensington Senior Living, LLC. As a Move In Coordinator, you will play a vital role in ensuring a smooth transition for our new residents and their families.
Key Responsibilities:- Communicate with residents and their families to complete all required paperwork prior to move-in.
- Assist in preparing the residency agreement and provide this document to the Executive Director prior to the lease signing.
- Coordinate with all departments, pharmacy, physicians, rehab providers, and other providers as appropriate to ensure that new residents' needs are communicated.
- Orient new residents and their families to their new home, introducing them to staff members and other residents, and conducting tours to orient them to public spaces and reviewing key hours of service.
- Check in with new residents and families frequently during the first two weeks of their residency to offer assistance and support.
- Conduct the Two-Week Meeting with families and residents after which, the neighborhood director becomes the main point of contact for the family.
- Observe and report any concerns about the resident's transition to the appropriate department head and Executive Director.
- Gather feedback from residents and their families on how the move-in process was carried out and identify improvement opportunities.
- Experience in a similar position is preferred.
- Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.
- Must be able to read and write English and follow verbal and written instructions.
- Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.
- Ability to work flexible hours including weekends and evenings.
- Be in good health, and physically and mentally capable of performing assigned tasks.
- Must be cleared in a criminal background check administered in the state of Maryland.
We offer a competitive salary, starting at $28/hr + Commission, and a supportive partnership with our partners/owners that fosters independent decision-making and inspires creativity and trust. Togetherness and a spirit of collaboration are features of each day, and our Move In Coordinator works in alignment with our Core Values: A Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve.
