Customer Service Representative for Subaru

3 weeks ago


Norwood, Massachusetts, United States Clay Subaru Full time

Career Opportunity: Customer Service Representative for Subaru

At Clay Subaru, we are committed to delivering exceptional customer service and exceeding our customers' expectations. We are seeking a skilled Customer Service Representative to join our team and play a key role in achieving this goal.

About the Role:

  • Welcome and greet customers, assessing their vehicle maintenance needs and scheduling appointments as required.
  • Coordinate service appointments to ensure timely completion of repairs and services, keeping customers informed throughout the process.
  • Accurately estimate costs for repairs and services, explaining options and recommendations to customers.
  • Address customer inquiries and concerns, providing clear and concise information and advice.

Requirements:

  • High school diploma or equivalent.
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage competing demands.
  • Proficient in computer use and software programs, with the ability to accurately record customer information and schedule appointments.
  • A valid driver's license with a clean driving record is required.

Compensation:

The estimated salary for this role is $55,000 - $75,000 per year, depending on experience and qualifications.



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