Service Support Specialist

4 days ago


Norwood, Massachusetts, United States Clay Subaru Full time

Job Summary

We are seeking a highly skilled Service Advisor to join our team at Clay Subaru. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our clients' needs are met.

About the Role

The ideal candidate will have excellent communication and interpersonal skills, as well as strong organizational abilities. You will be responsible for greeting customers, assessing their needs, scheduling and coordinating service appointments, and keeping them informed about the status of their vehicle.

Key Responsibilities

  • Greet customers and assess their needs
  • Schedule and coordinate service appointments
  • Keep customers informed about the status of their vehicle
  • Provide accurate estimates for repairs and services
  • Explain repair and maintenance recommendations to customers and answer any questions they may have
  • Ensure customers are satisfied with their service experience
  • Maintain customer records and follow up on service appointments

Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or related field preferred
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work in a fast-paced environment and prioritize tasks
  • Proficient in computer use and software programs
  • Valid driver's license with a clean driving record

Compensation and Benefits

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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