Automotive Customer Experience Representative
6 days ago
Job Overview
Claub Subaru is seeking a talented Service Advisor to join our team. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our clients' needs are met.
About the Job
The ideal candidate will have excellent customer service skills, as well as strong technical knowledge of vehicles. You will be responsible for greeting customers, assessing their needs, scheduling and coordinating service appointments, and keeping them informed about the status of their vehicle.
Key Responsibilities
- Greet customers and assess their needs
- Schedule and coordinate service appointments
- Keep customers informed about the status of their vehicle
- Provide accurate estimates for repairs and services
- Explain repair and maintenance recommendations to customers and answer any questions they may have
- Ensure customers are satisfied with their service experience
- Maintain customer records and follow up on service appointments
Requirements
- High school diploma or equivalent
- Previous experience in customer service or related field preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment and prioritize tasks
- Proficient in computer use and software programs
- Valid driver's license with a clean driving record
Compensation and Benefits
The estimated salary for this position is $60,000 - $70,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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