Service Operations Coordinator
5 days ago
At Clay Subaru, we are seeking a highly organized and detail-oriented individual to fill the role of Service Operations Coordinator. As a key member of our service team, you will play a vital part in ensuring seamless service operations by effectively managing repair orders, coordinating with technicians, and maintaining communication between the service advisors and service team. This position requires someone who excels in a fast-paced environment and values excellent customer service.
Job Responsibilities:- Repair Order Coordination: Assign repair orders to technicians based on workload, skills, and availability to optimize efficiency.
- Workflow Monitoring: Track the progress of repair orders to ensure timely completion and adjust schedules as needed to minimize downtime.
- Team Liaison: Act as a communication link between service advisors, technicians, and parts departments to ensure seamless operations.
- Efficiency Optimization: Balance workloads to maximize technician productivity and minimize downtime.
- Record Keeping: Update service logs, work schedules, and status reports in the dealership's management system.
- Customer Support: Provide updates on repair progress and any unforeseen delays to advisors for customer communication.
- Problem-Solving: Quickly address and resolve scheduling conflicts or technical bottlenecks.
Requirements:
- Qualifications:
- Previous experience as a dispatcher, in a service department, or related role in the automotive industry is preferred.
- Skills:
- Strong organizational and time management abilities.
- Effective communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Knowledge of automotive repair processes and terminology is a plus.
- Technology:
- Proficiency with dealership management software (e.g., Automate, CDK, Reynolds, or similar).
- Work Ethic:
- A team player with a positive attitude and commitment to customer satisfaction.
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