Customer Service Representative

2 weeks ago


Chattanooga, Tennessee, United States Akina Pharmacy Full time
About Akina Pharmacy

Akina Pharmacy is a family-owned business dedicated to enriching lives through compounded medicine. With 10 years of experience, we've established a reputation for excellence in our niche.

Job Summary

We're seeking a highly motivated Customer Service Representative to join our team. As a key member, you'll be responsible for building and maintaining positive relationships with patients and providers, ensuring exceptional customer service and support.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with patients and providers, addressing inquiries, cancellations, and confirmations with a compassionate and service-oriented approach.
  • Communication and Support: Efficiently manage a high volume of inbound and outbound communications, including calls, emails, and live chat, to confirm orders, schedule deliveries, and address concerns or questions.
  • Order Management and Workflow Efficiency: Oversee the order workflow from initiation to completion, maintaining high productivity levels and ensuring all patient requests are handled efficiently.
  • Performance Metrics and Quality Assurance: Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, emails/chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating.
  • Team Collaboration and EOS Alignment: Work closely within the team and with other departments, adhering to the Entrepreneurial Operating System (EOS) principles, including clear communication, understanding and meeting clear expectations, participating in effective meetings, and contributing to the team's success through accountability and a focus on continuous improvement.
Requirements
  • Experience working with a compounding/specialty pharmacy or medical center (preferred but not required)
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Excellent customer service skills
  • Ability to maintain confidentiality and handle sensitive information
Benefits and Perks
  • Medical benefits (includes dental and vision)
  • 401k with employer match up to 3%
  • Paid time off (vacation and sick leave)
  • Paid holidays


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