Dining and Beverage Operations Manager, Allianz Field

7 days ago

Buffalo, New York, United States Delaware North Full time

Delaware North is seeking a highly skilled Dining and Beverage Operations Manager to oversee the premium food and beverage services at Allianz Field in St. Paul, Minnesota.

The estimated salary for this position is $21.00 - $23.00 per hour.

Key Responsibilities:

  • Directly manage all premium club spaces, including setup and execution of food and beverage services, staffing, and resolving guest concerns.
  • Provide exceptional customer service by speaking directly with guests regarding food and beverage services.
  • Assist with recruitment and hiring of hourly associates, working closely with the Talent Acquisition team.
  • Implement training strategies to uphold guest service standards and participate in the rewards and recognition program.
  • Coordinate booking, setup, and execution of catered events, ensuring seamless operations.
  • Prepare operational reports, maintain records of sales and requisitions, and assist with inventory control and reporting.
  • Perform data entry and administrative tasks, such as scheduling, charge tips reporting, payroll, and more.
  • Maintain established food presentation and service standards, adapting to current trends in the catering industry.

Requirements:

  • Must be at least 18 years old.
  • Minimum 2 years of experience in a food service position.
  • Minimum 6 months of customer service experience, preferably in food and beverage service.
  • Prior experience with MICROS point of sale systems and/or Caterease is preferred.
  • Proficiency in computer software applications, such as Microsoft Office Suite.
  • Ability to prioritize tasks, handle multiple responsibilities, and adapt to new software platforms.
  • Exceptional organizational and project management skills.
  • Interpersonal and customer service skills are essential.
  • Self-motivated and able to work independently and as part of a team.
  • High level of interpersonal skills to handle sensitive and confidential situations.
  • Basic math skills.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

About Delaware North:

As a leader in hospitality management, Delaware North operates iconic venues, national parks, exciting casinos, and more. We pride ourselves on delivering exceptional experiences in great places, offering opportunities for career growth and development.

We are an equal opportunity employer, committed to providing a diverse and inclusive workplace environment.

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