Customer Care Center Supervisor
2 weeks ago
Company Overview:
WIN Waste Innovations is a leading waste management organization dedicated to providing essential waste management services to communities and customers, supported by a workforce of 2,100 dedicated employees.
We are committed to safeguarding our environment for future generations while addressing the needs of today. Our vertically integrated operations encompass a network of 50 strategically positioned collection, transfer, and disposal facilities.
Our operations include waste-to-energy plants, transfer stations, ash monofills, landfills, and a fleet of rail cars and collection vehicles. We process over 11 million tons of waste each year, converting 6.7 million tons into clean, renewable energy that powers approximately 340,000 homes. Additionally, we recycle more than 234,000 tons of plastics, paper, and metals from the waste stream.
Position Overview:
We are currently seeking a Call Center Lead to oversee operations at our corporate office.
The Care Center team lead is a proactive leader within the care center. They assist with calls during peak times and manage escalated customer inquiries as necessary. Key Responsibilities:
- Demonstrate proficiency in Trux and all Call Center Systems.
- Exhibit exceptional call quality and serve as a role model for fellow agents.
- Possess excellent interpersonal skills.
- Effectively manage escalated calls from dissatisfied customers.
- Provide coaching to peers when required.
- Develop and update knowledge articles in SFDC.
- A High School Diploma or GED is required.
Compensation and Benefits:
At WIN Waste Innovations, eligible employees receive a competitive total compensation package that includes Medical, Dental, Vision, Life Insurance, and Short-Term Disability. Additional benefits include a company match on 401K, Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by location.
WIN Waste Innovations is an Equal Opportunity Employer, welcoming applications from minorities, women, protected veterans, and individuals with disabilities.
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Customer Care Center Supervisor
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