Admissions Office Specialist

1 month ago


Auburn Hills, Michigan, United States Oakland Community College Full time
Job Summary

The Admissions Office Specialist plays a vital role in supporting the admissions process at Oakland Community College. This position is responsible for processing admissions applications, reviewing and updating student records, and providing excellent customer service to students and staff.

Key Responsibilities
  • Utilize the Customer Relationship Management system (CRM) to review and process applications and supplemental items.
  • Perform duplicate resolution on student records and resolve system errors that occur during application import.
  • Enter student applications, inquiries, test scores, and other student data into the Student Information System (SIS) as needed for admission and proper course placement.
  • Scan documentation collected during the admissions process into the imaging system.
  • Contacts applicants to assist them in resolving issues or to request additional information needed for their application.
  • Responds to incoming emails and text messages (via the CRM) and provides timely and accurate information to students.
  • Serves as front-end administrative support for staff and students on admissions-related issues via email, phone, and direct messaging.
  • Provides support for admissions events.
  • Knowledgeable of FERPA requirements related to confidentiality and ethics when managing student information.
  • Trains and directs college student personnel with appropriate approval.
  • Ability to work additional hours, as needed.
Requirements
  • Successful completion of a minimum of 24 college credit hours in Administrative Support Technology (AST), Business Information Systems, Computer Information Systems, or Business Administration.
  • An Associate's degree or higher in any discipline.


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