Housekeeping Operations Manager

1 month ago


Auburn Hills, Michigan, United States Great Lakes Hospitality Group Full time
Job Title: Executive Housekeeper/Lead Inspector

Job Summary:

We are seeking an experienced Executive Housekeeper/Lead Inspector to join our team at Great Lakes Hospitality Group. The successful candidate will be responsible for managing all facets of the Housekeeping Department, ensuring high levels of guest service and satisfaction.

Key Responsibilities:

  1. Supervise housekeeping and laundry staff, including hiring, firing, performance evaluations, training, and development.
  2. Assist the General Manager in developing the department's annual budget and monitor performance against plan.
  3. Enforce policies and procedures to maintain a high level of cleanliness and quality in guest rooms, public areas, and storage areas.
  4. Compile and report accurate status of guest rooms to the front office.
  5. Ensure the security and return of guest lost and found items.
  6. Maintain standard procedures for the security of on-loan equipment.
  7. Establish and maintain cost control systems for staffing, linen inventories, and cleaning supplies.
  8. Ensure quality services are rendered in meeting guest needs and enhancing guest relations.

Requirements:

Minimum 2 years experience as Assistant Housekeeper, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; or equivalent level of education and experience.



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