Current jobs related to Service Expert - Hoffman Estates, Illinois - SearchPath Mid-Michigan

  • Service Expert

    2 weeks ago

    Hoffman Estates, Illinois, United States SearchPath Mid-Michigan Full time

    Job SummaryWe are seeking a highly skilled Service Expert to provide critical support to customers and internal staff. The ideal candidate will have a strong technical background and excellent communication skills.Key ResponsibilitiesTechnical Support and Issue ResolutionResolve complex technical issues related to service.Participate in the order review...

  • Service Expert

    4 weeks ago

    Hoffman Estates, Illinois, United States SearchPath Mid-Michigan Full time

    Job Title: Service ExpertWe are seeking a highly skilled Service Expert to provide critical support to customers and internal staff. In this role, you will handle complex technical issues and escalations both over the phone and in person.Key Responsibilities:Technical Support and Issue Resolution:Resolve and support complex technical issues related to...

  • Service Expert

    2 weeks ago

    Hoffman Estates, Illinois, United States SearchPath Mid-Michigan Full time

    Job OverviewWe are seeking a highly skilled Service Expert to provide critical support to customers and internal staff. In this role, you will handle complex technical issues and escalations both over the phone and in person.Key ResponsibilitiesTechnical Support and Issue ResolutionResolve and support complex and higher-level technical issues related to...

  • Service Expert Coordinator, IL

    6 days ago

    Hoffman Estates, Illinois, United States Pacifica Continental Full time

    Job DescriptionJob Title: Service Expert CoordinatorLocation: IllinoisEmployment Type: Full-Time, Non-ExemptTravel: 50%About Pacifica Continental:Pacifica Continental is a leading recruitment firm specializing in connecting talented professionals with top-tier companies. We are proud to be retained by a global provider of advanced manufacturing technology,...

  • Service Expert Coordinator, IL

    7 days ago

    Hoffman Estates, Illinois, United States Pacifica Continental Full time

    About Pacifica ContinentalPacifica Continental is a leading recruitment firm specializing in connecting talented professionals with top-tier companies. We are proud to be retained by a global provider of advanced manufacturing technology, known for its commitment to innovation and customer satisfaction.OverviewThis full-time position offers an exciting...

  • CNC Service Expert

    1 week ago

    Hoffman Estates, Illinois, United States Engineering and Manufacturing Company Full time

    Job SummaryWe are seeking a highly skilled CNC Service Expert to join our team in Chicago, IL. The ideal candidate will have 5+ years of experience in CNC service and technical phone support, with a strong background in mechanical, electrical, pneumatic, hydraulic, and PLC systems.Provide exceptional customer service and technical support to customers via...

  • Connectivity Solutions Expert

    2 weeks ago

    Hoffman Estates, Illinois, United States Gables Search Group Full time

    Job Summary:We are seeking a highly skilled Connectivity Solutions Expert to join our team at Gables Search Group. As a key member of our organization, you will be responsible for fostering and spearheading IIoT business, collaborating with technical centers to propose software products, and providing exceptional customer support and training.Key...

  • Data Engineer

    2 weeks ago

    Hoffman Estates, Illinois, United States OMRON Americas Full time

    About OMRON AmericasOMRON Americas is a leading provider of automation solutions, with a rich history of innovation and customer satisfaction. Our company is committed to delivering high-quality products and services that meet the evolving needs of our customers.Data Engineer RoleWe are seeking a highly skilled Data Engineer to join our team at OMRON...

  • Veterinary Receptionist

    6 days ago

    Hoffman Estates, Illinois, United States Barrington Square Animal Hospital Full time

    Job SummaryThe Veterinary Receptionist is the first point of contact for clients and plays a crucial role in creating a positive experience. This position requires excellent communication and client service skills, as well as the ability to multitask and handle stressful situations.Key ResponsibilitiesGreet clients and pets in a friendly and professional...

  • Senior Software Engineer

    2 weeks ago

    Hoffman Estates, Illinois, United States CDK Global Full time

    Unlock the Power of Reliability EngineeringCDK Global is seeking a highly skilled Senior Software Engineer to join our team as a Site Reliability Expert. As a key member of our infrastructure team, you will be responsible for designing, optimizing, and troubleshooting large, complex application stacks.Key Responsibilities:Collaborate with internal groups to...

  • Sales and Service Technician

    2 weeks ago

    Hoffman Estates, Illinois, United States Firestone Full time

    Job SummaryAs a Sales and Service Technician at Firestone, you will be responsible for providing exceptional customer service and sales support to our valued customers. Your primary focus will be on thoroughly assessing customer needs, recommending appropriate products and services, and effectively communicating sales and promotions.Key...

  • Customer Service Specialist

    4 weeks ago

    Hoffman Estates, Illinois, United States SIEMENS AG Full time

    Be Part of a Global MissionAt Siemens Healthineers, we're committed to making a difference in the world. Our team is dedicated to helping people access quality healthcare, and we're looking for talented individuals to join us in this mission.About the RoleWe're seeking a skilled Customer Service Engineer to join our team. As a key member of our customer...

  • Customer Service Representative

    3 weeks ago

    Hoffman Estates, Illinois, United States Brad Sutter - State Farm Agent Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service by responding to...

  • Customer Service Representative

    5 days ago

    Hoffman Estates, Illinois, United States Brad Sutter - State Farm Agent Full time

    Customer Service Representative Job DescriptionAt Brad Sutter - State Farm Agent, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies.Key...

  • Technical Service Manager

    2 weeks ago

    Hoffman Estates, Illinois, United States Sensient Technologies Full time

    {"h1": "Unlock Your Potential at Sensient Technologies", "p": "At Sensient Technologies, we are passionate about delivering innovative flavor solutions that bring life to your food and beverage products. As a Technical Service Manager, you will play a key role in building and strengthening partnerships in the QSR market segment, supporting the sale of our...

  • Technical Service Manager

    2 weeks ago

    Hoffman Estates, Illinois, United States Sensient Technologies Full time

    About the RoleWe are seeking a highly skilled Technical Service Manager to join our team at Sensient Technologies. As a key member of our commercial team, you will be responsible for building and strengthening partnerships in the foodservice space, supporting the sale of our top-shelf, value-added flavors portfolio to world-class customers in the US.Key...

  • AT&T Solutions Expert

    2 weeks ago

    Hoffman Estates, Illinois, United States PERSPECTIVE DEVELOPMENT INC Full time

    Job OverviewAs a Sales and Marketing Specialist with Perspective Development Inc., you will play a key role in driving business growth and delivering exceptional customer experiences. Our team is passionate about providing innovative solutions to our clients, and we are seeking a talented individual to join our sales team.Key ResponsibilitiesDevelop and...

  • Senior Technical Support Specialist

    2 weeks ago

    Hoffman Estates, Illinois, United States Engineering and Manufacturing Company Full time

    Job Opportunity: Sr. Service Expert / Service EngineerWe are seeking a highly skilled Sr. Service Expert / Service Engineer to join our growing team in Chicago, IL. This is an exciting opportunity for experienced professionals to reduce travel and focus on coordinating the Service Engineering team and resolving customer concerns via phone and email.Minimum...

  • Retail Sales Associate Part Time

    2 weeks ago

    Hoffman Estates, Illinois, United States PetSmart Full time

    Job SummaryWe are seeking a Retail Sales Associate to join our team at PetSmart, Inc. in Sutton Rd.Key ResponsibilitiesWelcome customers to the store and facilitate a smooth checkout process as a cashier.Ensure the safety and well-being of all living pets in the store, including fish, reptiles, birds, and small animals.Help pet parents find the products they...

  • Veterinary Oncologist

    2 weeks ago

    Hoffman Estates, Illinois, United States Thrive Pet Healthcare Specialists- Hoffman Estates Full time

    Unlock Your Potential as a Veterinary Oncologist at Thrive Pet Healthcare Specialists- Hoffman EstatesThrive Pet Healthcare Specialists- Hoffman Estates is seeking a highly skilled Veterinary Oncologist to join our team of dedicated professionals. As a Veterinary Oncologist at Thrive, you will have the opportunity to work with a state-of-the-art veterinary...

Service Expert

2 months ago

Hoffman Estates, Illinois, United States SearchPath Mid-Michigan Full time
Job Summary

We are seeking a highly skilled Service Expert to provide critical support to our customers and internal staff. As a key member of our team, you will be responsible for handling complex technical issues and escalations, exercising discretion and independent judgment to effectively manage and resolve service-related challenges.

Key Responsibilities
  • Technical Support and Issue Resolution
    • Resolve and support complex and higher-level technical issues related to service.
    • Participate in the order review process to identify and address potential technical issues.
  • Coordination and Management
    • Handle day-to-day tasks of the Service Expert Coordinator as needed, including phone support, scheduling, work order creation, and managing customer relations.
    • Assist with phone support coverage for both internal and external customers, including support through the customer portal and hotline.
  • Communication and Training
    • Develop, communicate, and manage technical issues with customers and internal service engineers.
    • Provide guidance and training to local Service Experts, Field Service Engineers, and apprentices.
  • Technology and Systems Management
    • Stay current with emerging technologies and support their integration.
    • Manage, record, and track activities using the CRM system.
  • Travel and On-Site Support
    • Travel as needed throughout the region to support customers as both the primary engineer and subject matter expert.
  • Additional Responsibilities
    • Perform other duties as assigned.
Requirements
  • Education
    • Bachelor's Degree in a technical field.
  • Experience
    • Minimum of 10 years of service and/or technical phone support experience.
  • Skills
    • Strong verbal and written communication skills with an exceptional customer service orientation.
    • Ability to effectively communicate with individuals at all levels of an organization.
    • Proven ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
    • Experience handling multiple projects in a fast-paced environment while meeting deadlines.
    • Proven project management experience, including the design and integration of interface components.
    • Experience in robotic integration, including safety circuits, interfacing, and post-sales development.
    • Proficiency in ladder logic (FAPT) and PLC software (Step 7, Omron, etc.).
    • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); SAP experience is a plus.
    • Strong organizational skills with high attention to detail.
  • Work Hours
    • Must be able to work 40 hours a week or more.