Account Director

3 days ago

Chicago, Illinois, United States EMCOR Group Full time
About Us

EMCOR Group is a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. We offer a competitive salary and benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Job Title: Account Director

An Account Director is responsible for the total performance of key strategic accounts. This includes achieving/exceeding operational performance objectives, cost savings, and maintaining and improving employee morale, retention, and productivity.

Key Responsibilities:
  • Business and Operations Planning: Ensure alignment with client overall objectives and performance measurements.
  • Service Level Agreements: Review and document performance and results, and drive service levels across the portfolio.
  • Monthly Reporting: Analyze monthly reports to ensure strategic alignment and optimal delivery of service.
  • Accounts Receivable/Payable: Manage weekly and monthly AR & AP to ensure accounts stay current.
  • Account Review Meetings: Regularly meet with clients to discuss performance results, operations reviews, and work management process reviews.
  • Interface with Client Location POCs: As needed.
  • Coordinate Consistent Service Delivery: Ensure delivery of quality products and services.
  • Review Work Requests: Approve or escalate requests that approach the monetary spending limit.
  • Responsible for Putting in Place Appropriate Plans and Programs: Meet and/or exceed client objectives within the account(s).
  • Responsible for Helping Set Strategic Direction: Implement business initiatives at the local/National market level.
  • Responsible for Establishing Goals and Performance Criteria: Manage the business and ensure cost effectiveness, consistency, quality, accuracy, and performance to business standards.
  • Represent the Organization: Manage business relationships and performance of strategic alliances and joint ventures in assigned area.
  • Responsible for the Strategic Planning and Management: Current and future client contracts, including assessing alternatives and understanding future customer requirements.
  • Responsible for Ensuring Effective Customer Satisfaction: Implement processes and technology to deliver quality products and services.
  • Responsible for Creating a Consistent Operational Image: Implement account-wide initiatives and produce a quality product in accordance with Company standards.
  • Responsible for Driving Continuous Improvement: Throughout account(s).
  • Responsible for Ensuring High Staff Productivity and Morale: Work with carefully selected people.
  • Champions HR Initiatives: Make the function an integral part of the organization.
  • Responsible for Creating an Environment: Give team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them.
  • Responsible for the Achievement of Assigned Team Member's Responsibilities: Provide guidance, mentoring, coaching, and feedback to team members.
Qualifications:
  • Bachelor's degree (B. A.) from four-year college or university; MBA preferred.
  • Seven to ten years related experience and/or training at a senior level in an organization managing multiple facility operations.
  • Must possess a valid driver's license.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Experience with operations and maintenance for Commercial and Industrial Space is preferred.
  • Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope.
  • Facility Management, IFM experience preferred.
  • Strong computer skills are required primarily utilizing Microsoft Office Suites.
  • Must have the ability to travel up to 50% of the time.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

Equal Opportunity Employer/Veterans/Disabled

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