Front Desk Agent

4 weeks ago


Atlanta, Georgia, United States HEI Hotels & Resorts Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Responsibilities:

* Greet guests warmly and efficiently, providing a positive first impression of our hotel
* Process guest arrivals and departures, including checking in and out, and handling room assignments
* Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
* Maintain accurate records of guest stays, including room assignments and charges
* Collaborate with other hotel staff to ensure seamless service and a high level of guest satisfaction

Requirements:

* High school diploma or equivalent required; college degree preferred
* Previous hotel experience preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills

Benefits:

* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment

About Us:

HEI Hotels & Resorts is a leading hospitality company with a commitment to providing exceptional service and creating memorable experiences for our guests. We are dedicated to building a diverse and inclusive workplace, and we welcome applications from qualified candidates who share our values and passion for delivering outstanding service.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Contact Information:

For more information about this role or to submit your application, please contact us at [insert contact information].

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