Guest Service Supervisor

2 weeks ago


Coralville, Iowa, United States Perkins Full time
Position Overview

As a Guest Service Supervisor, you will play a crucial role in ensuring customer satisfaction by implementing the company's policies, procedures, and performance standards. Your leadership will help maintain a quality work environment while guaranteeing that every guest receives exceptional service.

Key Responsibilities:
  • Welcome and seat guests promptly, ensuring they receive attentive service.
  • Address and resolve any guest complaints effectively.
  • Manage all financial transactions, including cash and credit card processing, with accuracy.
  • Oversee the maintenance and security of the facility and equipment, adhering to safety and sanitation standards.
  • Monitor food temperatures during preparation and service to minimize health risks.
  • Train and guide team members during shifts to ensure optimal performance.
  • Ensure all menu items are prepared and served according to established standards.
  • Identify and rectify any operational issues to enhance guest satisfaction.
  • Communicate effectively with the Manager on Duty and team members regarding any service or equipment issues.
  • Maintain control over cash registers and guest check processes, impacting overall sales and profitability.
Qualifications:
  • Basic knowledge of sanitation, safety, and customer service principles acquired through training.
  • Dependable and trustworthy in handling financial transactions.
  • Strong communication skills.
  • Able to manage multiple tasks efficiently.
Physical Requirements:
  • High mobility and flexibility are essential.
  • Ability to work irregular hours and handle high-pressure situations during peak times.
  • Strong coordination skills are necessary.
  • Capability to lift and carry trays weighing up to 20 pounds.
  • Frequent standing and walking are required.

Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and qualifications associated with the role.



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