Guest Service Supervisor
2 weeks ago
As a Guest Service Supervisor, you will play a crucial role in ensuring customer satisfaction by implementing the company's policies, procedures, and performance standards. Your leadership will help maintain a quality work environment while guaranteeing that every guest receives exceptional service.
Key Responsibilities:- Welcome and seat guests promptly, ensuring they receive attentive service.
- Address and resolve any guest complaints effectively.
- Manage all financial transactions, including cash and credit card processing, with accuracy.
- Oversee the maintenance and security of the facility and equipment, adhering to safety and sanitation standards.
- Monitor food temperatures during preparation and service to minimize health risks.
- Train and guide team members during shifts to ensure optimal performance.
- Ensure all menu items are prepared and served according to established standards.
- Identify and rectify any operational issues to enhance guest satisfaction.
- Communicate effectively with the Manager on Duty and team members regarding any service or equipment issues.
- Maintain control over cash registers and guest check processes, impacting overall sales and profitability.
- Basic knowledge of sanitation, safety, and customer service principles acquired through training.
- Dependable and trustworthy in handling financial transactions.
- Strong communication skills.
- Able to manage multiple tasks efficiently.
- High mobility and flexibility are essential.
- Ability to work irregular hours and handle high-pressure situations during peak times.
- Strong coordination skills are necessary.
- Capability to lift and carry trays weighing up to 20 pounds.
- Frequent standing and walking are required.
Note: This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and qualifications associated with the role.
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