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Guest Services Representative

2 months ago

Coralville, Iowa, United States The Marcus Corporation Full time

Position Overview:
As a vital member of our hospitality team, the Front Desk Associate plays a crucial role in delivering exceptional service to our guests. This position involves managing guest check-ins and check-outs, addressing inquiries, and ensuring a seamless experience throughout their stay.

Key Responsibilities:
1. Welcome guests with a warm and friendly demeanor.
2. Efficiently handle reservations and room assignments.
3. Provide information about hotel amenities, local attractions, and dining options.
4. Resolve guest issues promptly and professionally.
5. Maintain accurate records and ensure the front desk area is organized and presentable.

Qualifications:
1. Strong communication and interpersonal skills.
2. Ability to multitask and work in a fast-paced environment.
3. Previous experience in hospitality or customer service is preferred.
4. Proficiency in computer systems and hotel management software.

Why Work with Us:
At The Marcus Corporation, we value our employees and strive to create a supportive and engaging work environment. We offer competitive compensation and opportunities for growth within the hospitality industry.