Account Manager

2 weeks ago


Omaha, Nebraska, United States JJT Transportation & Logistics Full time
Job Overview

JJT Transportation & Logistics is a family-owned asset-based trucking and brokerage company that offers a wide range of services. With 15 years of experience in the industry, we pride ourselves on having the ability, expertise, and resources required to meet the goals of our drivers and customers.

The Account Manager position is responsible for supporting office operations by taking calls from drivers, customers, and carriers for efficient freight transportation and delivery. Key responsibilities include accepting freight orders, arranging pickup and delivery, negotiating freight rates, and maintaining customer satisfaction through proactive communication.

Key Responsibilities
  • Direct the workflow of teams to ensure accuracy and completeness throughout and at the end of the day.
  • Answer phone calls from drivers, customers, and carriers to provide efficient freight transportation and delivery services.
  • Maintain a high rate for on-time service and profit margin average.
  • Analyze loads and determine plans to maximize profit.
  • Figure rates to pay and enter broker notes for dispatchers.
  • Take over issues reported by dispatchers, such as late trucks or breakdowns.
  • Handle escalated customer inquiries or complaints.
  • Communicate proactively with call centers, customers, shippers, and receivers via phone and email.
  • Ensure customer-specific requirements are met within timeframes outlined in customer notes.
  • Cover coworkers' desks when absent.
  • Post and work customer shipments.
  • Update customer portals.
  • Responsible for growth of managed accounts.
Requirements
  • High school diploma required, some college experience preferred but not necessary.
  • Previous transportation experience preferred.
  • Strong communication skills using the phone and email.
  • Basic knowledge of computers.
  • Negotiation and problem-solving skills.
  • Occasional travel time may be required.
Benefits
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Supplemental Insurance
  • Competitive 401k
  • Paid Time Off
  • Holiday Pay
  • Weekly Pay

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