Guest Services Representative
3 weeks ago
We're looking for a capable and courteous individual to fill the role of Reservations Agent at Skamania Lodge. In this position, you'll be responsible for creating memorable experiences for our guests by answering phone inquiries, employing sales techniques to secure and process reservations, and providing a warm welcome that sets the tone for their stay.
As a key member of our team, you'll have the opportunity to engage with guests, understand their preferences, and book room reservations while maximizing room revenue and average rate.
Responsibilities:
- Answer all incoming calls in an attentive, courteous, and efficient manner
- Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
- Share personal passions and knowledge of services, amenities, facilities, hours of operation, and local area attractions with guests to get them excited about their visit
- Engage guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate
- Upsell rooms when possible
- Collaborate with the Sales Department concerning group bookings
- Act as the initial guide for the guest and their experience
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
- Multi-tasking at a fast pace while ensuring accuracy and efficiency
Requirements:
- High school diploma or equivalent
- An outgoing and engaging personality
- Excellent verbal and written communication skills
- Excellent typing skills and the ability to hold a phone or operate a phone headset while operating a computer required
- Excellent listening skills and a high attention to detail
- The ability to sit for long periods of time
Benefits:
- Paid Time Off - up to 11 days in your first year
- Paid Sick Time
- Medical, dental, and vision coverage
- HSA/FSA accounts
- Employer-paid group life and ADD insurance
- 401(k) plan with company match
- Pet insurance
- A hot free meal daily
- Free Golf, Mini Golf, and Disk Golf
- Free access to the Fitness Center, Pool, and Hot Tubs
- Discounts on Food, Retail, and Spa
- Discounts on hotel rooms to affiliated properties in the Benchmark Pyramid portfolio (including Skamania Lodge)
- Discounts to Concerts, Columbia Store, Amusement Parks, and more
Compensation: $17.00 per hour based on qualifications and experience.
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