Reservations Agent

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

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Location Description

Come be a part of something bigger Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.

Overview

Job Title: Full-Time Reservation Agent

About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's best cities. We believe the hospitality business is all about how you make people feel. That's where you come in. Please help us bring the virtue of hospitality to life and create an environment that allows you to be your best self and grow.

What You'll Do:

• You will answer telephone inquiries in a friendly and courteous manner.
• Accurately input individual and group reservations into the property management system. To track occupancy statistics and current in-house status to facilitate maximum occupancy.
• Answers department telephones. Assists callers with social and group lodging reservations.
• Performs data entry, including entering group blocks of sleeping rooms and group rooming lists into the computer.
• Inputs and ensures accuracy of package breakdowns.
• Prepares group account list
• Posts and tracks advance deposits.
• Calculates no-show room revenue.
• Provide information regarding guests and groups to Front Office associates.
• Performs general office duties including typing, data entry, filing, and answering telephones.
• Provides support to the operator, front desk, and bell staff as needed and directed.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive and dynamic team environment.
• Ongoing training and development programs.

COMPENSATION:

$17.00 plus incentives when monthly team goals are met.

BENEFITS: We provide full-time benefits to hourly employees that work 30 or more hours per week.

All employees (Including Part-Time) receive free daily hot meals, Free access to the fitness center, showers, locker, pool, and hot tub; Free golf, and Zip-Line.

Full-Time employees receive Medical with Employer Contribution, Vision, Dental, Life, Pet, and Accident Insurance as well as 401kwith 3.5% employer match of 1st 6% associate invests, Fully vested immediately, Paid Time Off, hours a year WA State Paid Sick Leave, and discounts on all our portfolio of hotel stays.

PTO ACCRUAL (includes Holiday hours that can be use for personal PTO)

Hire to one year: 88 hours/year, 120 Max (.04231 X All Hours Paid)
1 years/Less than 5 years: 128 hours/year, 160 Max (.06154)
5 years/Less than 10 years: 168 hours/year, 200 Max (.08077)
10+ years: 208 hours/year, 240 Max (.10000)

HOURS:

Full-time, 40 hours per week.

This is a 24-7, 365 day a year business that will require some work during nights, weekends and holidays. Must have a flexible schedule that can move between shifts and days as needed.

LOCATION: Stevenson, WA

22 miles from White Salmon, WA

23 miles from Hood River, OR

28 miles from Washougal, WA

30 miles from Troutdale, OR

30 miles from Camus, WA

50 minutes from Vancouver, WA

50 minutes from Portland, OR

Qualifications

Qualifications:

• High school diploma or equivalent.
• A minimum of 6 months customer service position required and/or hotel Reservations experience, or previous PBX experience desired.
• An outgoing and engaging personality
• Excellent verbal and written communication skills.
• Excellent typing skills and the ability to hold a phone or operate a phone headset while operating a computer required.
• Excellent listening skills and a high attention to detail
• The ability to sit for long periods of time.

Compensation Range

The compensation for this position is $17.00/Hr. - $17.00/Hr. based on qualifications and experience.

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