Operations Training Manager

1 day ago


Chicago, Illinois, United States Buffalo Wild Wings Full time
Job Summary

We are seeking a highly skilled and experienced Operations Training Manager to join our team at Buffalo Wild Wings. This role will be responsible for supporting the pre-opening logistics of new restaurants, including training materials, uniforms, and the Pre-Opening Training Kit. The ideal candidate will have a strong background in restaurant operations and training, with excellent communication and leadership skills.

Responsibilities
  • Supports Manager of NROs and restaurant-level managers with pre-opening logistics: training materials, uniforms and Pre-Opening Training Kit
  • Participates in weekly BWW GO Open Strong preparation calls with restaurant management team
  • Communicates NRO training plan and agenda and coordinates scheduled NRO training sessions with company and franchise leadership teams
  • Coordinates the recommended opening inventory pars and delivery timeline with restaurant management
  • Executes NRO training plan
  • Observes and assesses performance of restaurant team during training sessions on skill, accuracy, development, understanding and application of learned skills
  • Leads train-the-trainer (TTT) session with multi-unit operator and restaurant management team ahead of NRO training session
  • Leads training week kickoff with support from restaurant management team
  • Conducts daily restaurant management team meetings and wrap up meetings to calibrate NRO performance, set goals and action steps
  • Collaborates and troubleshoots with IT on all technical needs
  • Coordinates with Construction and restaurant management team to create turnover punch list items
  • Reviews two-week post-opening restaurant support schedule with restaurant management and multi-unit operator
  • Conducts daily recap of restaurant performance and execution with restaurant management team and multi-unit operator
  • Recommends potential WCTs and possible Shift Manager candidates to management team
  • Connects with restaurant and multi-unit operators as needed with frequency to discuss long term performance
  • Coaches teams to provide outstanding guest service, product quality, friendliness, cleanliness, order accuracy and speed of service
  • Supports system-wide rollouts/activations and introductions of new products, tools and services
  • Supports all restaurant training initiatives and programs for consistent execution
  • Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
  • Leads by example, maintaining an excellent working knowledge, business acumen and a high proficiency in all aspects of restaurant operations and reporting platforms
  • Maintains a culture of diversity and inclusion while personifying company core values
  • Ensures compliance with all local, state and federal laws
  • Stays current on all federal, state, local and company required training and certifications
  • As needed, reviews marketing plans, local store marketing (LSM) playbook, commercial strategies, consumer purchasing channels (online ordering and thirdparty delivery)
  • As needed, performs restaurant audits to ensure policies, procedures, brand standards and reputation are followed
Requirements
  • Minimum 21 years of age
  • High school diploma or equivalent, preferred 4-year degree
  • 5+ years' experience with any combination of restaurant operations experience and education
  • Certified in any state, county or local food handling requirements
  • Coursework in restaurant management
  • Leadership experience within a corporate structure
  • Experience in restaurant-level management and training
  • Experience in new restaurant openings and support
Preferred Qualifications
  • General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures and computer operations
  • Excellent influential, collaborative and relationship building skills
  • Superior guest service and hospitality skills
  • Self-motivated and a passion for teaching others
  • Successful management of multiple priorities with attention to detail and organization in a fast-paced work environment
  • Works autonomously and cross-functionally with integrity
  • Exemplary interpersonal skills
Travel

This role requires 80%-90% travel



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