Train Operations Assistant

2 weeks ago


Chicago, Illinois, United States Amtrak Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Train Operations Assistant. As a key member of our crew, you will be responsible for ensuring the safe and efficient movement of trains, while providing exceptional customer service to our passengers.

Key Responsibilities
  • Assist the Conductor in the safe movement of trains by adhering to applicable operating rules and practices.
  • Ensure all revenue documents are collected and verified in accordance with designated tariffs.
  • Provide exceptional customer service to passengers, responding to their needs and concerns in a professional and courteous manner.
  • Work in a fast-paced environment, adapting to changing circumstances and priorities as needed.
  • Collaborate with other crew members to ensure seamless train operations and customer service.
Requirements
  • High school diploma or equivalent required; some college or vocational training preferred.
  • Previous experience in a customer-facing role or transportation industry preferred.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 50 pounds and work in a variety of weather conditions.
What We Offer

As a Train Operations Assistant with Amtrak, you will enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as opportunities for professional growth and development. You will also be part of a dynamic and supportive team that is dedicated to providing exceptional customer service and ensuring the safe and efficient movement of trains.

Amtrak is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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