Field Training Manager
2 weeks ago
Raising Cane's Chicken Fingers is a rapidly growing company that serves only the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.
Your Role at Raising Cane'sThe Area Leader of Training (ALT) is a field-based leader who directly supports Restaurant Training efforts for a specific market and is a critical part of the Area Business Unit support team. This leader is primarily responsible for the execution of Raising Cane's training standards within their restaurants as well as providing strategic support for wider training initiatives, partnering with the Area Business Unit Leader.
Key Responsibilities- Supports and impacts the business through three key pillars; Crew Training, Manager Training, and Internal Development
- Ensures restaurants execute the highest level of training standards for crewmembers and managers through high-level restaurant engagement and analysis of ongoing performance
- Conducts and documents restaurant visits to evaluate training needs and identify operational support needs
- Leads and validates execution of restaurant Advanced Crew & management training programs
- Facilitates training classes including ServSafe and Train the Trainer programs
- Identifies, develops, and supports the certification and annual re-certification of Training Restaurants
- Owns the internal development of all restaurant crew (including management teams) through both direct and indirect engagement
- Supports New Restaurant Opening (NRO) training performance through a high-level strategic engagement, partnering with the Area Leader of Growth
- 3+ years of previous hospitality leadership experience; multi-unit training experience desired
- High school diploma or equivalent; college degree preferred
- Microsoft Proficient: Excel, PowerPoint, Outlook, and Word
- Detail-oriented, organized, data-driven, and able to manage multiple priorities that may be constantly changing
- Self-driven, flexible, and energetic with strong analytical, written, and verbal communication skills
- Able to work effectively and efficiently both independently and collaboratively
- Exceptional interpersonal skills, with the ability to effectively lead, motivate, and empower crewmembers and leaders at all levels of the organization
- Able to recognize problems, set goals, and convert plans into action
- Exercises good judgment and leverages available data that results in informed decision making
- Maintains high standards of conduct and professionalism
- Able to travel within the assigned area up to 100%
This is a field-based leadership role that requires extended periods of physical exertion, including walking, standing, and lifting. The job also involves working in a fast-paced kitchen and interacting with and serving customers. The ideal candidate will have a strong background in hospitality leadership and training, with excellent communication and interpersonal skills.
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